This phone appears to incompatible with Victron Connect. Bluetooth can see all my smart devices but there is no way to make the phone ignore pairing requests. Over an hour on the phone with both T-Mobile and Samsung tech support and problem could not be resolved.
Has anybody successfully connected with this phone?
Hi,
What happens when you connect to the devices from within VictronConnect?
Regards,
Thiemo van Engelen
Hi
How does the pairing request of the phone look? Can you fill in a pin code and if so, what happens if you fill in the default pincode of "000000"?
Perhaps you can post some screen shots of how it looks?
Kind regards,
Thiemo van Engelen
Hi
I saw you "rant" in another thread about multiple phones that are not working with VictronConnect. We would still like to know why these phones are unable to connect/pair so perhaps you can still answer the question I also asked above:
How does the pairing request of the phone look? Can you fill in a pin code and if so, what happens if you fill in the default pincode of "000000"?
Perhaps you can post some screen shots of how it looks?
Kind regards,
Thiemo van Engelen
This is what happens when I try to access. As you see, the phone pairing request overlays the victron connect request. Entering 000000 just causes it to loop right back to this.
Pressing cancel causes the same as a failed pairing attempt, just loops back. There is no way to move this out of the way and after three tries I get this error message:
This phone and all of my other Samsung devices are incapable of ignoring/forgetting individual devices within Bluetooth.
Hi
On all platforms (Android, iOS, MacOS), the bluetooth pairing is handled by the system and not by VictronConnect. So it is normal and expected that this popup appears. Note that this screen advices 4 digit pincodes, but for Victron products, the pincode is always 6 digits long. And although the system handles the pairing, it is adviced to trigger the pairing from within VictronConnect and not via the bluetooth menu of the system
Regarding the pin code, when you never changed the pincode of the product that you are connecting to, "000000" should indeed be filled in here and it should connect. When you, at one point changed the pincode of the product using any phone, you should use that pincode.
When you are still unable to connect using the default "000000" or changed pincode, you can reset the pincode using the PUK code and the procedure described here: https://ve3.nl/VictronConnect_ResetPIN
After successfully executing this reset procedure, the PIN code is reset to "000000" and this should be used in the pairing request dialog.
Kind regards,
Thiemo van Engelen
Hi
Can you perhaps still try to reset the pin code using the PUK code procedure linked above and after that try to connect using the default pincode "000000"?
Kind regards,
Thiemo van Engelen
