question

loxley avatar image
loxley asked

Victron Connect: remote configure timing out at 40%

Hi all,


I'm having an issue remotely configuring VE.direct devices through the VictronConnect app. I've followed the instructions here:

https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/victonconnect-remote--vc-r----configuration-and-monitoring-via-vrm.html


The error I'm getting is that it's stalling at 40%, on all the VRM installations I have access to and have tried.

1661231692985.png

The modal dialog then displays the following, after a little while:

1661231465947.png


Is the MQTT-RPC timeout issue perhaps related to the recent header message (regarding delayed processing) that's appeared on the VRM?

I've tried this using the latest Windows app (v. 5.73), and latest Android app (v. 5.73)


Update: A couple of follow on questions:


1. Is it possible to see any logs (I can ssh with root access) to help determine why it's timing out?

2. Is it possible to increase the timeout value?


Thanks!



VictronConnectMQTT
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1661231692985.png (24.9 KiB)
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3 Answers
100mpgus avatar image
100mpgus answered ·

I get that message when I am not connected to a wifi network. it will say 20% then 40% then stay there and I do not know it it will go away and give me another error message because I bail out. I have watched it too many times to know it it sticks at 40%, thats the end.

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loxley avatar image loxley commented ·

Have you ever got it working (either on a wired / wifi connection)?

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loxley avatar image
loxley answered ·

Does anyone have an update on this? It's still not working for me, and it would be great to be able to remotely re-configure ve.bus components.


I noticed this question and answer, but following the 'logout, login' process didn't fix it for me:


https://community.victronenergy.com/questions/88835/victron-connect-to-gx-connected-devices-times-out.html

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over-and-under-victron avatar image
over-and-under-victron answered ·

I am having the same issue but it just started....any insights?


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