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excellent avatar image
excellent asked

BMV-712 SMART Bluetooth connection fails

I just installed a new BMV-712 SMART. The unit display voltages, currents etc correctly. When trying to connect my Iphone SE (iOS 15.5) to the VictronConnect app via Bluetooth, the app is searching but fails and says "No devices found". In order to follow "Troubleshooting Bluetooth connection issues" I:

  • Restarted my Iphone
  • Checked that my product has a Bluetooth symbol
  • Tried again with my Iphone held as close as possible to the BMV-712
  • I do try to connect from within VictronConnect. Nothing shows in the Iphone list of Bluetoth units either.

On the back of the BMV-712:

PN: BAM030712000R

SN: HQ2101S4ZJU

What can I do to solve this?

BMV Battery MonitorVictronConnectBluetooth
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1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi @Excellent

Can you check in the iPhone's settings menu under VictronConnect whether the bluetooth permission is enabled?

And when you have a second phone available, can you check whether that phone is able to see the BMV?

Kind regards,

Thiemo van Engelen

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