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DC Power Missing on VRM Portal when using External Grid Meter

fallo configuración victron multiplus II.JPGHi.

Does anyone know how I can solve this problem?

I have a solar photovoltaic system with batteries (inverter Multiplus II with Cerbo GX). The problem is that, for the last month, it has only been feeding energy from the grid to the loads. The batteries are not discharged and the solar field does not produce any energy.

Thank you very much.

Energy Metermultiple inverters
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