I can only log on to VRM portal using my main computer and I can see my system remotely from my house, but when I try to log into vrm.victronenergy.com using the same name and password on ANY different computer or phone, I get a popup red box that says "invalid credentials." I am using Windows 10 laptops and and Android phone with current software. I am not using the 2FA because that looks like it could be even more of an issue.
I tried the alternate email address 'solution' (creating a second email and using gmail to authenticate) and was able to log in via my android phone, but it worked for only ONE day; now I cannot use it with my phone to see my system remotely anymore, which is the whole reason why I upgraded to the Cerbo GX, to have remote access.
I can be on the same wireless network that accesses the internet that my system Cerbo GX is connected to, or I could be separately using the Phones data connection and accessing it from a completely different IP route and address, but I still get the same issue with the "invalid credentials." I'm not doing it at the same time my main computer is logged in. I can access the GX via bluetooth or it's internal WiFi (which I had to shut off as it was disconnecting from the local wifi when this was turned on).
I got one response from Guy for my initial post here and he said he'd follow up because this shouldn't be happening, but it has been about a week now and I still can't remotely access the system from my phone. Other commenters have said they have no issues, but I can't figure out what I'm doing that is any different.
I wish there was a phone/email/person I could contact about this issue, as it is VERY frustrating and while my dealer can help with equipment issues, but cannot help with login issues to Victron's VRM site.
And this is going to become a much bigger problem if I ever have to change my main computer.
