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GSM 4G Modem Offline

i have a victron GX GSM 4G LTE setup in Australia with a Telstra SIM. it worked flawlessley for 9 months however it has now lost connection permanently after losing in february also. we have tried everything from new sim cards, to reboots, to checking all settings. can anyone help please as would love to get this thing working again as spent 3 hours today trying to work out what is going on. im wondering if a firmware update did something as it seems to have been booted off network on the 18th of february and also on the 18th of april.

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