question

nickjenkey avatar image
nickjenkey asked

Error code #200 on MPPT RS450/100

I just had an alarm via VRM that the newly installed MPPT RS450/100 which has been operating perfectly for a few days is now not charging the battery and is showing the following error:


Solar Charger - MPPT 450/100 HQ2142HTVCQ [277] Automatic monitoring Error code: #200 - Internal error


The rest of the system is working fine although my customer has persistent bleeping from the unit.

Brief overview of system:

Quattro 10000

Pylontech US3000C x 7 modules

Cerbo GX

MPPT RS 450/100

3.4kw of PV in two strings

1648806591201.png


Can the fault be addressed remotely, will it need a visit or is it a warranty claim?

Any advice gratefully received as I cannot find this error code listed elsewhere

Regards

Nick

MPPT Controllerserrorfault
1648806591201.png (62.7 KiB)
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Paul B avatar image Paul B commented ·
check that all firmwares are up to date I dont know what the error code is though I presume you checked the latest manual
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nickjenkey avatar image nickjenkey Paul B commented ·
Hi Paul,


Thanks for the reply, the unit has the latest firmware and was running fine before the error, It looks like this is a failure of the DC-DC converter so a warranty claim, unit failed after about 48 hours of operation so a classic early hours electronic failure it seems. Hopefully the replacement unit will sort it out.


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20 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @integer63,

That MPPT RS 100A error code 200 tech note is just now being sent out to all dealers that have sold MPPT RS 100A, they should all get a copy shortly if they haven't already.

The situation involves some work and decisions for the dealer about how best they handle their existing stock, replacement stock, and customers. We want to give them some time for that first to help make things as smooth as possible.

For now:

  • Units presenting with the fault should submit RMA to their dealer. Ensure any replacement is HQ2237 or later
  • Units in serial number range HQ2216-HQ2236 already installed without a fault can wait to contact their dealer at their convenance to discuss options. Please be patient for a response, as they may be prioritising service to units that are presenting the fault.
  • Units in that serial number range not yet installed should contact their dealer before installation.

This fault is not a safety issue.

The tech note will be made available at https://professional.victronenergy.com/news/detail/216/

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jasonsele avatar image jasonsele commented ·
Glad you were able to figure out the root cause. Unfortunatly, I had to switch from the 450/100 to 2 X 250/60 units to get my system functional. I would love to exchange them back but I had to make the purchase on my own. My dealer reimbursed me but did not have the 250/60 units in stock.
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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ jasonsele commented ·

Unfortunate indeed, and while I can't promise anything, I can only suggest that you ask, and also ask your dealer to make the request to Victron repairs explaining the situation.

Perhaps there is nothing that can be done now, so please try to take any answer gracefully, but perhaps there is some scope to get your the equipment you want given the circumstances.

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nhuillard avatar image nhuillard commented ·
HI! I just noticed this document (as a customer), and contacted my dealer. He says my Multi RS 48/6000/100-450/80 (single tracker) can be replaced (HQ2226), but after re-reading the document, it only talks about the MPPT RS 100A.

Can you confirm if other RS devices have the same issue ?

The device is off-grid in the wild, and I'd rather replace it before it fails. It's been operating since a bit more than one month.

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raphael avatar image raphael nhuillard commented ·
Victron also offers extenden warranty for those units. So if you have bad luck and it fails within 10 years, they will swap it out for no cost.
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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ nhuillard commented ·
Hi @nhuillard,

That conversation is really best and only possible between yourself, your dealer, and the Victron repairs dept.

Sorry I can't be more specific.

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nhuillard avatar image nhuillard Guy Stewart (Victron Community Manager) ♦♦ commented ·

I just had the confirmation from my dealer. The problem is that the single tracker Multi RS can only be replaced by the current dual tracker Multi RS.

This new model cannot handle the solar panels as they are now (2 parallel strings of 4×400W panels). We would need to add new PV cables down from the roof to the solar protection (and change it) then to the 2 individual trackers. This is much more work than anticipated.

But: since the panel layout generates a low voltage (4×49.5Voc) but a high current (2×10.12Isc), maybe it means that the single tracker Multi RS is not in the working area leading to the #200 problem, if the problem is related to high voltage? In this case, I may select to not replace it now.

On the other hand, if the problem occurs with high current, I have to replace it ASAP...

My dealer was not able to answer that question, even though he understands the issue.

My panels: https://mppt.victronenergy.com/#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Paul B avatar image
Paul B answered ·

Ok hope you get it sorted

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hermann-helders avatar image
hermann-helders answered ·

It is for sure broken, i had 2 new ones out of the box with the same error, got 2 replacements and now 1 off them has the same error so again broken.


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Howard avatar image
Howard answered ·

We Have the same problem. New installation, off grid, far out in the bush.


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1666418385703.png (911.3 KiB)
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Alexandra avatar image Alexandra ♦ commented ·

@Howard

You would beed to take a replacement, if it does not recover after performing the recovery steps.

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tommek avatar image
tommek answered ·

After replace a CerboGX , that was died, I have the same symptom.

MPPT won’t work anymore.

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c5n avatar image
c5n answered ·

My RS450/100 with FW 1.10 from Oct 2022 just died with the same #200 DC Voltage error.

When the 2 Solar strings are connected, I measure 0V at the string terminals. Huh, the string inputs seems to be shorten! If I disconnect the strings, I can measure around 350V at moderate sunshine.

That all happend 2 days ago. At that time I have updated my CerboGX to v2.92.

I can't get it back to work. The unit seems to be faulty.


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RH avatar image
RH answered ·

Here the same, one of two RS450/100 is faulty with #200 DC Voltage error after a lifetime of 4 Month without a early Warning.

:-(

All Strings connected on the Unit have a
short circuit, it do not matter the Power State is On or Off.

Whats going on? Is there a official Statment from Virctron?

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strider avatar image
strider answered ·

MPPT 450/100 from 02/2020 works with fw 1.10, no problems.

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jasonsele avatar image
jasonsele answered ·

I sent mine back and got a replacement. New one is working fine for the past week so far. I didn't change any settings so this must be a manufacture issue with the 450/100.

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rkueh avatar image
rkueh answered ·

Uhh, my died the last days. Starts working in the morning and at 600Wp -> Error #200 ... Waiting for answer from my dealer

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jasonsele avatar image
jasonsele answered ·

I installed my replacement 450/100 under warranty. It lasted 8 days and died with the same #200 error. Not sure if this is a batch of units or an issue with the entire line but Victron will need to sort this out before I try it a third time. I'll probably need to swap out with 2 X 250/60 charge controllers.

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nesswill avatar image
nesswill answered ·

Strange i have had one for six months and one of four months now no problems with either.

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andreas-siebenmorgen avatar image
andreas-siebenmorgen answered ·

What would be very interesting is the manufactoring date of the broken devices, so we can track it down to a specific time period.

Can you please post the first 6 digits of the Serial number to confirm.

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nickdb avatar image nickdb ♦♦ commented ·

There were improvements after HQ2232 for the 100A and post HQ2231 for the 200A.

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jasonsele avatar image jasonsele nickdb ♦♦ commented ·

Both my original and replacement are HQ2216.

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andreas-siebenmorgen avatar image andreas-siebenmorgen nickdb ♦♦ commented ·

That's exactly the timestamp (August 2022) which one supplier told me to be the date after devices has been revised.

We have to fear that devices before this date will be generally faulty, even not knowing when production of faulty devices has been started.

I hope Victron will soon communicate to the community, so as not to lose its reputation.

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dieter-lubbe avatar image
dieter-lubbe answered ·

Another MPPT RS450/100 died after only 1 day of operation, Error 200.

Also an HQ2232 unit. My other HQ2139 unit is still working like a champ.

Any feedback from Victron on these issues?


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Dennis Leth Andersen avatar image Dennis Leth Andersen commented ·

screenshot-20230525-181207-chrome.jpg


I have the same error #200 on two RS450/100. The first one started with a charger short circuit code #27 19:29 22. Of May. Next morning the error #200 appears and will not work anymore. The lifetime was 8 months. HQ2220. The other one last only 6 weeks, and the error appears two days after the first RS450 faults. HQ2224. I have sent them in for replacement. FW are 1.11 on both.


screenshot-20230524-195404-chrome.jpg

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fredvivier avatar image
fredvivier answered ·

Also suffered the same issue (out of the blue - excuse the pun) today, one of two MPPT RS 450/100 suddenly with error code # 200 after working faultless for six months since install. Serial HQ2222, which seems to be a little older stock (it must have been lying in the shop for some time) which I bought. Attempting to do a warranty repair through dealer.

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jasonsele avatar image
jasonsele answered ·

After 2 different 450/100's experienced the #200 error I sent them back and replaced it with 2 X 250/60's and have been working fine for several weeks. I'd prefer my original design with the 450/100 but the problem is solved for now.

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simat avatar image
simat answered ·

After updating the Cerbo GX from 2.93 to 3.00 on Monday, probably completely unrelated - but I now have the same #200 DC Voltage error on the RS 450/100 that has been running since May 19th without problem. The PV inputs are shorted when connected, but read 275v when opened on the isolator. Serial is HQ2224. Last Error is #DC voltage error, 2nd Last Error is #27 Charger short circuit, 3rd last error is #0 No error. Latest firmware on all devices.

How do i request a warranty replacement ?

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simat avatar image
simat answered ·

Warranty is done with the supplier, who logged an RMA request with Victron who deemed the unit was faulty. Now just waiting for replacement unit to ship. I hope the replacement unit has been modified to resolve the problem causing many failed units with #200 code.

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integer63 avatar image
integer63 answered ·

The same hit me today as well, one of three MPPT RS 450/100 suddenly with error code # 200 after working fine for four months without any issues. Serial HQ2217 (all three). My dealer did exchange the device on the same day (!).

Unfortunately he only had the same serial range (HQ2217) in stock so my question is: does anyone know if ALL those devices are affected sooner or later or if some never have that fault - so roughly what is the chance that others of my three HQ2217 will die also (%) ?

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integer63 avatar image
integer63 answered ·

Where can I find this document please?

screenshot-20230726-225838-youtube.png


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Related Resources

MPPT Product Page

MPPT Error codes

MPPT 150/60 up to 250/70 Manual

Faults with Victron equipment are best discussed directly with your dealer - this can be formalised with this support request form.

Additional resources still need to be added for this topic