question

steve777 avatar image
steve777 asked

VRM App Login “Stay signed-in” doesn’t work anymore with app on IOS

VRM portal ask everytime for email ansd password even if the box “Stay signed-in“ is checked With App on iPhone and iPad

VRM
8 comments
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@Steve777

Second complaint I have seen. There have been some updates to the VRM recently. Is this the app or a browser and what platform are you on?

I am on android 9 with victron connect and vrm app. And firefox on windows 10 is fine.

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App, iPhone and iPad
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Did you tick the 'Stay signed in' box?
This was not necessary in older VC version, but something must have been changed a few days ago.
I had the same issue, but ticking the box cured it for me.

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bathnm avatar image bathnm Stefanie ♦♦ ·
IOS VRM App, box ticked and every time I open the app I have to log in. Also some issues via Safari to VRM.
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I was speaking of VictronConnect,
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steve777 avatar image steve777 Stefanie ♦♦ ·

Yes the box is ticked

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same problem here

ios



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Same since app update.
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3 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi all, an update: it was an issue on iOS only, we fixed it, and the new version is now under review by Apple.

Should be in the App store within approx a day. Can take an hour, or a few days by exception./

Thank you for the report!

3 comments
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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Todays app update appears to have fixed it

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Hi @Chris John , good! Thank you for the feed back.


If anyone else is still experiencing issues, please let me know. And apologies for the troubles, if there is one person on earth easily annoyed by having to type a password often - its me! :-).

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It works now with the update, thank you
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Wayne avatar image
Wayne answered ·

VRM on Android has been doing this for some time.

I find that sometimes if you wait a few seconds it will enter automatically, sometimes not.

Haven't had the issue yet on PC web browser using Chrome

1 comment
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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Works fine on Android 10 for me. Also under Windows and Victron connect. Which android are you on?
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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi all, thanks for your report, we’ll check.

1 comment
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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Hi, any update on this?

Thank you


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