Victron Connect crashes on Windows 10 Remote Desktop

Question

question

rsundstrom asked Dec 1, '21

Victron Connect v.5.5.1 is installed on a Windows 10 PC and is used to monitor a BMV700 connected via VE.Direct USB interface cable.

The PC is accessed by Windows Remote Desktop. It is installed without monitor or keyboard.

The PC can be accessed remotely without issue, and Victron Connect works fine. The BMV700 can be monitored as long as I choose.

Victron Connect, crashes however, if left running while disconnecting the client from the remote desktop. This happens consistently.

In comparison, other applications that may run on the remote PC continue to do so when disconnected from the client.

Any ideas for a fix?

VictronConnect

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Answer 1 · 2022-01-05T13:18:15Z

jperez (Victron Energy Staff) answered · Jan 05, 2022 at 01:18 PM

We've tried to reproduce this issue but we weren't able it just works perfectly with Windows Remote Desktop in our systems.

You can try to update the graphics driver and also use the same resolution on Remote Desktop than the PC is using for the screen.

Other than that, we have no more advices.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.