I'm not sure re. the structure of these forums, so rather than post my question as another answer I have simply re-asked the same question as this thread. Let me know if this is not the preferred way to revive a topic.
My installer unfortunately failed to retrieve the Portal ID and if I can save a few of hours driving that would be great. I have the S/N.
Pretty boring first ever post, I'll try harder to be more interesting in future!
Hi @suodrazah,
It may be possible for a VRM admin to discover a VRM Portal ID from a serial number, but not for the end-user.
This is also only possible if the GX device has connected to the internet.
I will reply to this message with one that only you are able to see, and you can reply to that with the serial and I will see if I can find out for you.
Unfortunately the photo of the S/N they sent is a bit obfuscated. The controller is connected and has the remote portal enabled.
It reads as MQ20S0S:IS9N
However, I managed to get ssh access to another IoT device on this site, setup a tunnel and a little routing to get access to the controller UI and navigate to the VRM Portal ID. Will bring it online shortly.
Appreciate the quick reply nonetheless!
