Have I made a mistake using a Victron Inverter?

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joem asked Oct 20, '21

Have I made a mistake using a Victron Inverter?

Over the past 4 years I have spent over $30K on solar and battery backup. Unfortunately this has not been painless, and just recently the Victron Multiplus II GX has stopped sending data to the VRM Portal, and the display screen no longer works.

Contacting the installer, tells me to contact Victron Support.
Victron Support tells me to contact my local Victron Dealer.
My local Victron dealer doesn't want to involve himself with a unit he didn't install, saying its a Frankenstein installation (Battery is not on the Victron list).

Is this the Victron way? I'm left with no answers!

victron products

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shaneyake commented · Oct 21, 2021 at 04:00 AM

Where are you based? Can you see if the ethernet port lights are active?

Unfortally Victrons support can be hit or miss depending on the dealer in your area. This is a support model that is used by tons of companies and generally does a pretty good job.
The dealer should repair the unit, regardless of batteries used.

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Matthias Lange - DE ♦ shaneyake commented · Oct 21, 2021 at 04:23 AM

https://community.victronenergy.com/questions/105406/victron-multiplus-ii-gx-483000-display-and-network.html?childToView=105414

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Answer 1 · 2021-10-21T04:23:44Z

Matthias Lange - DE answered · Oct 21, 2021 at 04:23 AM

The distributor who ordered the Multi from Victron is the one who should handle the warranty.
But also any other distributor should do this.

Try to use this:
https://professional.victronenergy.com/support/
Victron will than contact the distributor for you.

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