question

colins avatar image
colins asked

Victron Connect failing to pair - latest version bug?

Victron Connect V5.47 installed on an Android smartphone and Android tablet: When using Victron Connect to access a new Phoenix Smart 12/2000 - connected first time (using the six zero login). After exiting the App and then trying to re-connect later it fails when the pin is requested (at 85%) with the comment "unable to pair". Re-starting the App, checking all settings (location etc) makes no difference. Re-installing makes no difference. Same problem trying to connect to a SmartSolar MPPT. Exactly the same problem trying to connect via a Samsung (Android) tablet to the same products and we have 2 other customers this week reporting the same issue. Is there a bug in the latest version of Victron Connect or the latest implementation of bluetooth?


VictronConnectBluetoothbug report
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1 Answer
devodave avatar image
devodave answered ·

Try a different phone. Some cheaper Android phones seem to have real problems.

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