question

Bay Gen 24 single phase inverter that thinks its 2 phase_Resolved.pdf

Fixed it myself. In the PV Inverter setup on the GX, the Inverter was displaying as "Multiphase" and we couldn't get into this menu to change it like i could on other AC coupled sites i have.

A re boot of the GX didn't resolve it, but a re boot of the Fronius seems to have resolved it.

I now have access to the menu and have changed it to L1 and it is operating fine.

Hi Guy and All.

DPA has two customers that have the same issue and both have read this link and tried power cycling the GEN24, firmware updates, and all other items checked and double checked but this has not solved the issue.

Keen to get any more thoughts.

David

Hey Guys

I managed to work out a fix,

So, if you added the Gen24 without enabling the modbus TCP the GX associates the Gen24 as a multiphase inverter. Even if you then turn the Modbus TCP on it still thinks it is multiphase because it has associated that inverters serial number with multiphase.

To fix it I factory reset the Cerbo GX following this process.

https://www.victronenergy.com/media/pg/Venus_GX/en/reset-to-factory-defaults-procedure.html

You can then re scan for PV inverters and it found it as the correct Gen24 primo 5kw

Hope this helps someone else.

For me it resolved after some time after I enabled Modbus TCP on my Gen24 Primo.

Initially I only had Solar API enabled and all was worked fine. After I enabled Modbus TCP, the device showed-up as 'Multiphase' (with two phase). The setting was not editable.

After reboot and waiting for a while (~8h) the setting for Multiphase became editable and I was able to set it to single phase.

I discoved this directly before I planned to make a factory reset. ;-)