Hi all,
I hope you are doing alright. I am currently setting up my system to be monitored closely and so I connected my raspberry pi with venus OS and connected it to VRM.
However now I cant access my VRM account anymore, as either I had a typo when setting up the assword or my account is somehow corrupted. When I request a password reset the emails are not coming through - I checked the spam folder as well with no luck
Using an alternative account works nicely, even for password reset - but my raspberry is now locked into the „bad account“
- Can I force getting a new portal ID for my installation?
- Can someone decouple my device from an account
- How can I get reach out to someone to check my VRM account?
@Daniël Boekel (Victron Energy Staff) you seemed to have helped people in the past, maybe you can have a look? my portal id is ....
Thanks
Holger
