service
UK Installer List
Hi, New to the group. How do you find an Victron installer/engineer in the UK please. North West England ideally.
Thanks, Clay
manicorganic asked
Hi, New to the group. How do you find an Victron installer/engineer in the UK please. North West England ideally.
Thanks, Clay
Andrew commented ·
8 Answers
Inverter repair needed
I have been given two Quattro inverters, a 48v 10000VA and a 48v 8000VA, both of which have blown/ burnt output FET's
Is there a way of getting them repaired, are spare parts available as I am an electronics engineer.
Or where can I take them to in the UK who can repair them?
mfred68 asked
I have been given two Quattro inverters, a 48v 10000VA and a 48v 8000VA, both of which have blown/ burnt output FET's
Is there a way of getting them repaired, are spare parts available as I am an electronics engineer.
Or where can I take them to in the UK who can repair them?
quarrx answered ·
3 Answers
Victron dbus services -> which one to choose?
Hi!
I've a small mixed Home Assistent / Victron system and try to integrate everything into VenusOS. Right now I've a Shelly 3 EM as grid meter, 3x shelly 1 PM measuring what my 3x grid-based Inverter (Sun GTIL2 1000, one per phase) produce from a Battery.
This battery is connected to a Victron smart shunt and 3x Victron MPPTs.
The Problem now is that the Shelly 1pm (https://github.com/vikt0rm/dbus-shelly-1pm-pvinverter) is installed as PV Inverter (com.victronenergy.pvinverter). The Sun's are connect to the battery but visualized as PV to AC. I would need battery (DC) to AC...
I'm not really sure which device / service is the right one to choose? Maybe inverters, but they only have L1, I'm using 3x on L1 to L3. I've not found a notice why Invert can't be set to L2 or L3.
Here's a screenshot and a schematic, "PV Wechselrichter" are my Shelly 1PMs:
[image]
[image]
klausstangl asked
Hi!
I've a small mixed Home Assistent / Victron system and try to integrate everything into VenusOS. Right now I've a Shelly 3 EM as grid meter, 3x shelly 1 PM measuring what my 3x grid-based Inverter (Sun GTIL2 1000, one per phase) produce from a Battery.
This battery is connected to a Victron smart shunt and 3x Victron MPPTs.
The Problem now is that the Shelly 1pm (https://github.com/vikt0rm/dbus-shelly-1pm-pvinverter) is installed as PV Inverter (com.victronenergy.pvinverter). The Sun's are connect to the battery but visualized as PV to AC. I would need battery (DC) to AC...
I'm not really sure which device / service is the right one to choose? Maybe inverters, but they only have L1, I'm using 3x on L1 to L3. I've not found a notice why Invert can't be set to L2 or L3.
Here's a screenshot and a schematic, "PV Wechselrichter" are my Shelly 1PMs:
[image]
[image]
klausstangl edited ·
0 Answers
Multiplus-II all lights on and no operation
Hi there
I hope you're well.
I've got an un-usual challenge on A Multiplus-2 on its installation date as the installer switched it on, all 8 LEDs came on and it doesn't operate. What could be the issue?
Please find attached image.
Thank you
[image]
Prince Mthembu asked
Hi there
I hope you're well.
I've got an un-usual challenge on A Multiplus-2 on its installation date as the installer switched it on, all 8 LEDs came on and it doesn't operate. What could be the issue?
Please find attached image.
Thank you
[image]
Prince Mthembu commented ·
1 Answer
How to solve issue with this Service report for Phoenix Inverter 12/2000 230v progressive low battery warning LED?
VictronConnect_report.logUnable to bluetooth connect (despite following all troubleshooting and can’t locate puk code anywhere) so cant confirm or get specifics of the issue suspected to be low battery warning with green / red LED flashing - have created a service report if anyone can read it to advise on resolving this for us. Thank you.
watererl asked
VictronConnect_report.logUnable to bluetooth connect (despite following all troubleshooting and can’t locate puk code anywhere) so cant confirm or get specifics of the issue suspected to be low battery warning with green / red LED flashing - have created a service report if anyone can read it to advise on resolving this for us. Thank you.
0 Answers
marking of the chip for multiplus 24 500
[image]
[image]
Ищу маркировку микросхемы ic1 и резистора r102 от multiplus 24 500. Буду благодарен если поможете названием
[image]
pugaevnik asked
[image]
[image]
Ищу маркировку микросхемы ic1 и резистора r102 от multiplus 24 500. Буду благодарен если поможете названием[image]
0 Answers
International Victron service is a nightmare
Hello, I'd like to listen to your stories about how well and quick your failed devices did get fixed depending on different countries.
I'm living in the south of Spain and my experience is worst than just bad. If it would be another brand I'd even suspect fraud, that bad I'm getting treated by the spanish AND the central in the Netherlands. Delaying, ignoring and even sending me a "fixed" device back with the very same problem. Fighting since many weeks over it, still no solution, answer or spare device.
WTF Victron???
offroadflow asked
Hello, I'd like to listen to your stories about how well and quick your failed devices did get fixed depending on different countries.
I'm living in the south of Spain and my experience is worst than just bad. If it would be another brand I'd even suspect fraud, that bad I'm getting treated by the spanish AND the central in the Netherlands. Delaying, ignoring and even sending me a "fixed" device back with the very same problem. Fighting since many weeks over it, still no solution, answer or spare device.
WTF Victron???
offroadflow commented ·
3 Answers
Your Experience with Warranty Claims
What exactly is the warranty when you buy Victron products? Is there a link to "the fine print"?
Has anyone had to claim a warranty for a component that stopped working? If so, how was the process. Did you have to ship the component somewhere? Who paid for that?
agroventuresperu asked
What exactly is the warranty when you buy Victron products? Is there a link to "the fine print"?
Has anyone had to claim a warranty for a component that stopped working? If so, how was the process. Did you have to ship the component somewhere? Who paid for that?
offroadflow commented ·
8 Answers
Dump Load; SOC; LFP; 7/2022 gear
Hello.
I've been lurking on the blog and looking at videos and PDFs. Figure it's time to send up a flag.
Where do i find any or all info specific to dumping safely and correctly using SOC and Li for multiple Quattros, Cerbo GX, MPPT RS 450/100, etc? Preferably detailed info.
As for me:
Im a 14 yr off-gridder using a Pb BESS looking at switching to LFP and Victron gear. Even an AC/DC couple system with Fronious if it made sense in the end. Again... no grid for miles.
Ie p 15 thru 18 of:
Looking for succinct material... (or at least what to read and watch) in regards to using the latest victron gear, LFP, and best (safest way) to dump into large water tanks to
pre-heat infloor mix. I never used a dump before as unfortunately I've always been underpowered. Thats all going to change.
Again, where do i find any or all of that info specific to dumping safely and correctly using SOC and Li for multiple Quattros, Cerbo GX, MPPT RS 450/100, etc?
I'm using USA 240v Split phase.
Basically, in my humble opinion, a small commercial install in regards to power usage due to amount of PV for pre-heat.
I don't want to destroy the delicate LFP with hysteresis... and or goof up something that i could have avoided by simply learning first from others as "the book" and real world don't always jive.
I want to be an educated consumer, not an installer's nightmare pita.... or the guy relying on the salesman "expert" on every turn.
Respectfully.... and Thanks in advance,
F9cme
f9cme asked
Hello.
I've been lurking on the blog and looking at videos and PDFs. Figure it's time to send up a flag.
Where do i find any or all info specific to dumping safely and correctly using SOC and Li for multiple Quattros, Cerbo GX, MPPT RS 450/100, etc? Preferably detailed info.
As for me:
Im a 14 yr off-gridder using a Pb BESS looking at switching to LFP and Victron gear. Even an AC/DC couple system with Fronious if it made sense in the end. Again... no grid for miles.
Ie p 15 thru 18 of:
Looking for succinct material... (or at least what to read and watch) in regards to using the latest victron gear, LFP, and best (safest way) to dump into large water tanks to
pre-heat infloor mix. I never used a dump before as unfortunately I've always been underpowered. Thats all going to change.
Again, where do i find any or all of that info specific to dumping safely and correctly using SOC and Li for multiple Quattros, Cerbo GX, MPPT RS 450/100, etc?
I'm using USA 240v Split phase.
Basically, in my humble opinion, a small commercial install in regards to power usage due to amount of PV for pre-heat.
I don't want to destroy the delicate LFP with hysteresis... and or goof up something that i could have avoided by simply learning first from others as "the book" and real world don't always jive.
I don't want to destroy the delicate LFP with hysteresis... and or goof up something that i could have avoided by simply learning first from others as "the book" and real world don't always jive.
I want to be an educated consumer, not an installer's nightmare pita.... or the guy relying on the salesman "expert" on every turn.
Respectfully.... and Thanks in advance,
F9cme
nickdb commented ·
4 Answers
Need for solar installers in Corfu / Greece who have experience with Victron products
Hello
We are looking for solar installers on the island of Corfu / Greece, who already have experience with Victron system components or installed their products. Who can help us?
Thank you very much!
offgrid-see asked
Hello
We are looking for solar installers on the island of Corfu / Greece, who already have experience with Victron system components or installed their products. Who can help us?
Thank you very much!
Panos answered ·
2 Answers
cerbo gx splash of water
Our water maker inlet hose, did come out of the filter splashing with water the Cerbo GX . All connections where wet, but inside was not water. It is an unfortunate episode, now the Cerbo GX is dead, There is something one can do to recover it?
maloya asked
Our water maker inlet hose, did come out of the filter splashing with water the Cerbo GX . All connections where wet, but inside was not water. It is an unfortunate episode, now the Cerbo GX is dead, There is something one can do to recover it?
maloya commented ·
1 Answer
Looking for Victron Service Provider in Ft. Lauderdale, FL
I am looking for a Victron Service Rep in the Fort Lauderdale area to look at my installation on my boat to let me know if it is set up the best it can be.
captstever asked
I am looking for a Victron Service Rep in the Fort Lauderdale area to look at my installation on my boat to let me know if it is set up the best it can be.
Matthias Lange - DE answered ·
1 Answer
Open Superpack
Hello, I was wondering if there was any documentation on how to open a 12.8V 20Ah superpack?
My Pack has no voltage at the terminals so trying to open to asses damage.
Is there anything like the smart pack manual attached below?
Thanks,
Kevin
sc-kevo asked
Hello, I was wondering if there was any documentation on how to open a 12.8V 20Ah superpack?
My Pack has no voltage at the terminals so trying to open to asses damage.
Is there anything like the smart pack manual attached below?
Thanks,
Kevin
Paul B answered ·
1 Answer
bluesolar panel voltage during night > 0 ???
I am not sure if this is normal, so my question is to all of you that use mppt bluesolar charger. While the battery is connected to the charger, I can also measure similar voltage on the solar input terminals. This is regardless if solar panels are connected or not. So if voltage of the battery is 50V, on the PV terminals I can measure 50+ something volts also. Same is displayed in victron connect screen. Does your charger displays solar voltage > 0 during the night also? Shouldn't it be 0V during the night? Perhaps something got fried in mine :-/
solar-apprentice asked
I am not sure if this is normal, so my question is to all of you that use mppt bluesolar charger. While the battery is connected to the charger, I can also measure similar voltage on the solar input terminals. This is regardless if solar panels are connected or not. So if voltage of the battery is 50V, on the PV terminals I can measure 50+ something volts also. Same is displayed in victron connect screen. Does your charger displays solar voltage > 0 during the night also? Shouldn't it be 0V during the night? Perhaps something got fried in mine :-/
greendovefarms edited ·
2 Answers
Multiplus 2 Repair in Zimbabwe
I have a multiplus 2 5000/48/70 that is overheating but am struggling to find a place to get it fixed in Zimbabwe. One Stop Solar which is listed on the Victron website said they can’t fix it because they don’t sell this specific product or fix products they did not sell. Are there any other service centers in Zimbabwe or do I need to try send it to South Africa?
bryan-zulu asked
I have a multiplus 2 5000/48/70 that is overheating but am struggling to find a place to get it fixed in Zimbabwe. One Stop Solar which is listed on the Victron website said they can’t fix it because they don’t sell this specific product or fix products they did not sell. Are there any other service centers in Zimbabwe or do I need to try send it to South Africa?
wkirby answered ·
1 Answer
