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UK Installer List

Hi, New to the group. How do you find an Victron installer/engineer in the UK please. North West England ideally.

Thanks, Clay

manicorganic asked
Andrew commented ·

8 Answers

Inverter repair needed

I have been given two Quattro inverters, a 48v 10000VA and a 48v 8000VA, both of which have blown/ burnt output FET's

Is there a way of getting them repaired, are spare parts available as I am an electronics engineer.

Or where can I take them to in the UK who can repair them?

mfred68 asked
quarrx answered ·

3 Answers

Victron dbus services -> which one to choose?


I've a small mixed Home Assistent / Victron system and try to integrate everything into VenusOS. Right now I've a Shelly 3 EM as grid meter, 3x shelly 1 PM measuring what my 3x grid-based Inverter (Sun GTIL2 1000, one per phase) produce from a Battery.
This battery is connected to a Victron smart shunt and 3x Victron MPPTs.

The Problem now is that the Shelly 1pm ( is installed as PV Inverter (com.victronenergy.pvinverter). The Sun's are connect to the battery but visualized as PV to AC. I would need battery (DC) to AC...

I'm not really sure which device / service is the right one to choose? Maybe inverters, but they only have L1, I'm using 3x on L1 to L3. I've not found a notice why Invert can't be set to L2 or L3.
Here's a screenshot and a schematic, "PV Wechselrichter" are my Shelly 1PMs:



klausstangl asked
klausstangl edited ·

0 Answers

Multiplus-II all lights on and no operation

Hi there

I hope you're well.

I've got an un-usual challenge on A Multiplus-2 on its installation date as the installer switched it on, all 8 LEDs came on and it doesn't operate. What could be the issue?

Please find attached image.

Thank you


Prince Mthembu asked
Prince Mthembu commented ·

1 Answer

How to solve issue with this Service report for Phoenix Inverter 12/2000 230v progressive low battery warning LED?

VictronConnect_report.logUnable to bluetooth connect (despite following all troubleshooting and can’t locate puk code anywhere) so cant confirm or get specifics of the issue suspected to be low battery warning with green / red LED flashing - have created a service report if anyone can read it to advise on resolving this for us. Thank you.

watererl asked

0 Answers

marking of the chip for multiplus 24 500



Ищу маркировку микросхемы ic1 и резистора r102 от multiplus 24 500. Буду благодарен если поможете названием


pugaevnik asked

0 Answers

International Victron service is a nightmare

Hello, I'd like to listen to your stories about how well and quick your failed devices did get fixed depending on different countries.

I'm living in the south of Spain and my experience is worst than just bad. If it would be another brand I'd even suspect fraud, that bad I'm getting treated by the spanish AND the central in the Netherlands. Delaying, ignoring and even sending me a "fixed" device back with the very same problem. Fighting since many weeks over it, still no solution, answer or spare device.

WTF Victron???

offroadflow asked
offroadflow commented ·

3 Answers

Your Experience with Warranty Claims

What exactly is the warranty when you buy Victron products? Is there a link to "the fine print"?

Has anyone had to claim a warranty for a component that stopped working? If so, how was the process. Did you have to ship the component somewhere? Who paid for that?

agroventuresperu asked
offroadflow commented ·

8 Answers

Dump Load; SOC; LFP; 7/2022 gear

I've been lurking on the blog and looking at videos and PDFs. Figure it's time to send up a flag.

Where do i find any or all info specific to dumping safely and correctly using SOC and Li for multiple Quattros, Cerbo GX, MPPT RS 450/100, etc? Preferably detailed info.

As for me:
Im a 14 yr off-gridder using a Pb BESS looking at switching to LFP and Victron gear. Even an AC/DC couple system with Fronious if it made sense in the end. Again... no grid for miles.

Ie p 15 thru 18 of:

Looking for succinct material... (or at least what to read and watch) in regards to using the latest victron gear, LFP, and best (safest way) to dump into large water tanks to pre-heat infloor mix. I never used a dump before as unfortunately I've always been underpowered. Thats all going to change.

Again, where do i find any or all of that info specific to dumping safely and correctly using SOC and Li for multiple Quattros, Cerbo GX, MPPT RS 450/100, etc?

I'm using USA 240v Split phase.

Basically, in my humble opinion, a small commercial install in regards to power usage due to amount of PV for pre-heat.

I don't want to destroy the delicate LFP with hysteresis... and or goof up something that i could have avoided by simply learning first from others as "the book" and real world don't always jive.

I want to be an educated consumer, not an installer's nightmare pita.... or the guy relying on the salesman "expert" on every turn.

Respectfully.... and Thanks in advance,

f9cme asked
nickdb commented ·

4 Answers

Need for solar installers in Corfu / Greece who have experience with Victron products


We are looking for solar installers on the island of Corfu / Greece, who already have experience with Victron system components or installed their products. Who can help us?

Thank you very much!

offgrid-see asked
Panos answered ·

2 Answers

cerbo gx splash of water

Our water maker inlet hose, did come out of the filter splashing with water the Cerbo GX . All connections where wet, but inside was not water. It is an unfortunate episode, now the Cerbo GX is dead, There is something one can do to recover it?

maloya asked
maloya commented ·

1 Answer

Looking for Victron Service Provider in Ft. Lauderdale, FL

I am looking for a Victron Service Rep in the Fort Lauderdale area to look at my installation on my boat to let me know if it is set up the best it can be.

captstever asked
Matthias Lange - DE answered ·

1 Answer

Open Superpack

Hello, I was wondering if there was any documentation on how to open a 12.8V 20Ah superpack?

My Pack has no voltage at the terminals so trying to open to asses damage.

Is there anything like the smart pack manual attached below?



sc-kevo asked
Paul B answered ·

1 Answer

bluesolar panel voltage during night > 0 ???

I am not sure if this is normal, so my question is to all of you that use mppt bluesolar charger. While the battery is connected to the charger, I can also measure similar voltage on the solar input terminals. This is regardless if solar panels are connected or not. So if voltage of the battery is 50V, on the PV terminals I can measure 50+ something volts also. Same is displayed in victron connect screen. Does your charger displays solar voltage > 0 during the night also? Shouldn't it be 0V during the night? Perhaps something got fried in mine :-/

solar-apprentice asked
greendovefarms edited ·

2 Answers

Multiplus 2 Repair in Zimbabwe

I have a multiplus 2 5000/48/70 that is overheating but am struggling to find a place to get it fixed in Zimbabwe. One Stop Solar which is listed on the Victron website said they can’t fix it because they don’t sell this specific product or fix products they did not sell. Are there any other service centers in Zimbabwe or do I need to try send it to South Africa?

bryan-zulu asked
wkirby answered ·

1 Answer


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