Hi, New to the group. How do you find an Victron installer/engineer in the UK please. North West England ideally.
I have been given two Quattro inverters, a 48v 10000VA and a 48v 8000VA, both of which have blown/ burnt output FET's
Is there a way of getting them repaired, are spare parts available as I am an electronics engineer.
Or where can I take them to in the UK who can repair them?
I've a small mixed Home Assistent / Victron system and try to integrate everything into VenusOS. Right now I've a Shelly 3 EM as grid meter, 3x shelly 1 PM measuring what my 3x grid-based Inverter (Sun GTIL2 1000, one per phase) produce from a Battery.
This battery is connected to a Victron smart shunt and 3x Victron MPPTs.
The Problem now is that the Shelly 1pm (https://github.com/vikt0rm/dbus-shelly-1pm-pvinverter) is installed as PV Inverter (com.victronenergy.pvinverter). The Sun's are connect to the battery but visualized as PV to AC. I would need battery (DC) to AC...
I'm not really sure which device / service is the right one to choose? Maybe inverters, but they only have L1, I'm using 3x on L1 to L3. I've not found a notice why Invert can't be set to L2 or L3.
Here's a screenshot and a schematic, "PV Wechselrichter" are my Shelly 1PMs:
I hope you're well.
I've got an un-usual challenge on A Multiplus-2 on its installation date as the installer switched it on, all 8 LEDs came on and it doesn't operate. What could be the issue?
Please find attached image.
VictronConnect_report.logUnable to bluetooth connect (despite following all troubleshooting and can’t locate puk code anywhere) so cant confirm or get specifics of the issue suspected to be low battery warning with green / red LED flashing - have created a service report if anyone can read it to advise on resolving this for us. Thank you.
[image]Ищу маркировку микросхемы ic1 и резистора r102 от multiplus 24 500. Буду благодарен если поможете названием
Hello, I'd like to listen to your stories about how well and quick your failed devices did get fixed depending on different countries.
I'm living in the south of Spain and my experience is worst than just bad. If it would be another brand I'd even suspect fraud, that bad I'm getting treated by the spanish AND the central in the Netherlands. Delaying, ignoring and even sending me a "fixed" device back with the very same problem. Fighting since many weeks over it, still no solution, answer or spare device.
What exactly is the warranty when you buy Victron products? Is there a link to "the fine print"?
Has anyone had to claim a warranty for a component that stopped working? If so, how was the process. Did you have to ship the component somewhere? Who paid for that?
Ie p 15 thru 18 of:
We are looking for solar installers on the island of Corfu / Greece, who already have experience with Victron system components or installed their products. Who can help us?
Thank you very much!
Our water maker inlet hose, did come out of the filter splashing with water the Cerbo GX . All connections where wet, but inside was not water. It is an unfortunate episode, now the Cerbo GX is dead, There is something one can do to recover it?
I am looking for a Victron Service Rep in the Fort Lauderdale area to look at my installation on my boat to let me know if it is set up the best it can be.
Hello, I was wondering if there was any documentation on how to open a 12.8V 20Ah superpack?
My Pack has no voltage at the terminals so trying to open to asses damage.
Is there anything like the smart pack manual attached below?
I am not sure if this is normal, so my question is to all of you that use mppt bluesolar charger. While the battery is connected to the charger, I can also measure similar voltage on the solar input terminals. This is regardless if solar panels are connected or not. So if voltage of the battery is 50V, on the PV terminals I can measure 50+ something volts also. Same is displayed in victron connect screen. Does your charger displays solar voltage > 0 during the night also? Shouldn't it be 0V during the night? Perhaps something got fried in mine :-/
I have a multiplus 2 5000/48/70 that is overheating but am struggling to find a place to get it fixed in Zimbabwe. One Stop Solar which is listed on the Victron website said they can’t fix it because they don’t sell this specific product or fix products they did not sell. Are there any other service centers in Zimbabwe or do I need to try send it to South Africa?