VRM Missing Data and Widgets?

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billknny asked Aug 14, '21

VRM Missing Data and Widgets?

The graph of SOC, arguably the single most important piece of data, in my VRM has disappeared, and the widget to display it has also gone walkabout, although the other data widgets from the BMV are available.

Data appears normal on the local CERBO system, all present and behaving normally. All of the other data presented in the VRM looks correct, although I haven't yet had the chance to do a full audit. There are a few other data that also disappeared, but the SOC is of prime concern to me.

How do I get my SOC data back?

VRM SOC

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billknny commented · Aug 15, 2021 at 12:39 PM

An update after further investigating:

Other data has also disappeared. Specifically "Battery Temperature" as reported by the Multiplus. Same deal, the graph has disappeared from the "Advanced" page and the widget has disappeared from the list, so can not no longer be selected. Same exact symptoms as the SOC above, and again, the data is available locally on the CERBO as before.

These are both really important pieces of data to me, how can they have disappeared from the VRM Portal and no longer be accessible? Is it even remotely possible I am the only one who is seeing this?

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Teun Lassche answered · Aug 16, 2021 at 06:15 AM

Hi all!

I've confirmed this issue and released a fix! Sorry for the inconvenience

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Modifications Space

Node Red Space

Answer 1 · 2021-08-15T20:00:03Z

trip-tracks answered · Aug 15, 2021 at 08:00 PM

Yes, I can confirm there appears to be a VRM issue here.
I have some sites with SOC widget missing (where they were present previously), while other sites are ok.
@mvader (Victron Energy), are you aware of this?

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Answer 2 · 2021-08-16T01:09:59Z

Guy Stewart (Victron Community Manager) answered · Aug 16, 2021 at 01:09 AM

Thanks for reporting, looking into it.

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Answer 3 · 2021-08-16T01:39:46Z

Bas Rijniersce answered · Aug 16, 2021 at 01:39 AM

Confirming the issue, in my case the MPPT Yield graphs are missing

Bas

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Answer 4 · 2021-08-16T12:24:36Z

billknny answered · Aug 16, 2021 at 12:24 PM

The widgets are back! Thanks Victron for the quick fix!!

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Answer 5 · 2021-08-17T01:25:36Z

trip-tracks answered · Aug 17, 2021 at 01:25 AM

Some strange figures in the calculations - DC power does not reflect volts x amps, AC Loads does not reflect volts x amps

The watts add up for the system but not correct - the current is correct.

This other system is way out showing 37.4A....

@mvader (Victron Energy)

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Answer 6 · 2022-05-08T21:49:48Z

glenmc answered · May 08, 2022 at 09:49 PM

This issue appears to have returned, as I have the same issue.

Widgets not displaying graphs, also when you add a widget and go from advanced to dashboard the new widget disappears. The only widget that displays correctly is MPPT State.

System was displaying correctly unit 5-5-2022, system consists of MPPT's and cerbo

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