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Cant get VE Can shunt to work.

Help Needed. working on a new system at the moment, multi 2 GX, ve bus BMS, Lynx VE Can shunt. everything is working except the shunt data is not showing up on the gx device, i have aDC loads but when i turn them on No Load current shows. Also cant see the shunt settings in the gx device, the rj45 cable has been checked and replaced and checked again.

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