I bought a second hand Venus GX after VRM registration I get the message there is send a mail to admin but I don't get a message because I am not the admin yet.
asked
How can I reset the VRM registration of my device?
The original owners of the GX are supposed to deregister it from their vrm portal before selling it on.
If you are able to contact them that would be helpful. There is not much you can do from your side, this is for security reasons.
The original owners of the GX are supposed to deregister it from their vrm portal before selling it on.
Can a user do this himself?
I see no option in VRM to remove an "installation".
I can only delete my VRM account.
On the vrm you have to remove the device from the installation it is attached to.
Go to the device list and delete the gateway device.
On that note only the owner or admin of the site is able to do that.
Send an email to support, I had the same issue and Johannes sorted it out for me
Thank you for your answers I had contact with the original owner and allows me to take over by making me admin.
@Sijtze de Boer This is the easiest option.
It allows you to also see the history of the system as a whole if you have bought it second hand
