This problem has been happening to us relatively often in our sites for the last 3-4 months. At least 5 or 6 times, each time of different systems. Suddenly the Venus GX lose communication with the inverters despite the inverters are running and powering the load, there is no data on the remote console on the inverter side
How to solve the issue is quite simple, we reboot the Venus GX and straight away there is data on the console. So, seems like the problem is on the Venus device and not on the Inverters
Obviously, this is not something we can do manually every time that there is a problem and if there is no signal on site, there is no way we can solve the issue so I hope this issue is addressed on upcoming firmware updates.
All these GX devices are running v2.60 and the inverters on which this have happened were running different firmwares 475 and 430.
Is there any kind of watchdog feature that could reboot the Venus if it is not seeing data from the inverter? if there is not, I think that would be an interesting feature to add on. I am seeing this feature on the GX manual but I dont think this is what I am looking for:
Could this be a hardware issue? If we upgrade to the new Cerbo GX that has a more powerful CPU and more RAM, would it be less likely to get this crash? or might it be a pure software issue?