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steenbank avatar image

MK3-USB unstable connection

my mk3-usb connection with either Mac or RPI venusos is very unstable. I have tried several RJ45 cables but no changes and even bought an original from Victron. Do You guys experience the same issues?

MK3
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2 Answers
steenbank avatar image
steenbank answered ·

I have now received the new MK3 and it worked instantly. It is a slightly different model than my Old one. The new is a model where the usb wire is non replaceable. The rj45 connection is much more solid than the other model, where the connector could be moved a little bit from side to side. I Think my issue is related to this sloppy connector on the rj45 side of the MK3.

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timk avatar image
timk answered ·

Hi Steenbank,


Just a suggestion, have you tried to examine the pins on the RJ45 port? Have you tried to inspect the USB pins too? Either could cause a weak/intermittent connection.

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On my multiplus i have tried both ve.bus ports and used different cables. I have not tried to change the usb cable. Actually i just ordered a new mk3, i am so frustrated about this. When it arrives I can give more feedback and Maybe pinpoint it.