question

hananmcgrory avatar image
hananmcgrory asked

Previously used CCGX will not allow setup on VRM

Hi ,

i have a ccgx color control panel that has been previously installed on another site and on the vrm.

It had locked up and so was replaced with another unit, a forced firmware update fixed the issue and so it is now in a new home on another site.

On the vrm , when setting up the new syste , the vrm has detected that it has been used before.

I cannot seem to set it up for its new home , because of the conflict.

How do i rectify. So that is can be used for the new client?


Thanks


Hanan

CCGX Color Control
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi,

Please see this previous answer for the steps that are required to prove ownership and take control of the VRM site ID - https://community.victronenergy.com/questions/1485/administrator-of-the-installation.html

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.