Hi! i have a venus gx that was installed on one site and added on VRM now i have used the same gx on another site ,deleted it on vrm , but when i try to add it again on VRM it says :error the site with the specified VRM portal ID or IMEI could not be found.
I have tried resetting the network setting to factory default it makes no difference, i still cant add the gx on VRM please help
That error usually occurs if the GX device has not made contact with the server yet (via an internet connection) and logged some data.
Can you confirm the GX is connected to the internet and is reporting as connected in the VRM menu of the GX device?
If you have it connected, but it isn’t reporting, work through the VRM troubleshooting steps.
https://www.victronenergy.com/live/ccgx:start#datalogging_to_vrm
