question

stgermain45 avatar image

Brand new LiFePO4 with low temp alarm out of the box

I bought 4 Victron 200A Smart LiFePO4 batteries and one of them has a low temperature alarm on the Bluetooth app right out of the box. It is obviously a false alarm since it's alarming for -162 degrees Fahrenheit! Of course that alarm will trigger self-protection and not allow charging. I've also inquired through my dealer, but is this something that has been seen before? Is it fixable? Like by Victron support remotely zapping it with a firmware update or something (maybe wishful thinking)? Or will I need a replacement? The other three show "Ready for Use". Any insight is greatly appreciated. I'm on a time crunch in getting this installation completed, so the thought of one of the batteries being faulty and needing replacement is less than ideal.



Same screen with alert acknowledged to show cell status:



One of the other 3 "good" batteries:



Lithium BatterybatteryLithium battery Smarttemperature
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1 Answer
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @stgermain45

I'm sorry but the battery will have to be repaired or replaced.

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Thank you for the info Daniel. Victron handled this promptly and has sent me a replacement.