Victronconnect - No devices found

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rwandering asked Jun 20, '20

Victronconnect - No devices found

We packed up to leave a full hook up site this morning. I opened my victronconnect app on my iPhone to find a NO DEVICES FOUND message. The app looked a little different than the last time I used it so I assume it has updated. When I went to my bluetooth devices none of the Victron devices were connected and wouldn't connect when prompted. I deleted the devices and hard re-booted my iPhone, went back into bluetooth devices and they still were not visible. I checked all the the physical devices, battery monitor, mppt controller, and MultiPlus inverter and determined all were working. I turned off the inverter for 15 seconds and turned it back on but still no signal. It seems strange that all 3 devices would fail at the same time. HELP!

Bluetooth

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rwandering answered · Jun 22, 2020 at 03:06 AM

Ok it turns out that the app updated on my iPhone and when it did it turned off Bluetooth in the app. That setting is not visible in the app. I had to get to settings/VictronConnect and turn in bluetooth. Problem fixed. Thanks all

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Modifications Space

Node Red Space

Answer 1 · 2020-06-20T22:04:14Z

Daniël Boekel (Victron Energy Staff) answered · Jun 20, 2020 at 10:04 PM

Hi @rwandering

Do you have another phone / tabled / laptop you can try?

not seeing at all usually is due to bluetooth being disabled on the phone.

What version of iOS do you have, and what version of VictronConnect?

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 2 · 2020-06-21T05:35:47Z

ray-mont answered · Jun 21, 2020 at 05:35 AM

@rwandering i had the same here yesterday

victronconnect version 5.26

solved it after switching GPS on , on the phone.

it only happened on my brand new Samsung s20 5g(Android 10) not on any other other device
ie ipad, Samsung a5 2017 nor on a Samsung s6(Android 7)

i presume it has a issue with android 10

Ray

gps off

gps on

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490f3dd8-21f0-49f5-8b48-09d0633d1f97.jpeg (195.2 KiB)

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

ejrossouw commented · Jun 21, 2020 at 07:39 AM

Indeed, for newer android versions location setting has to be on in this ludicrous implementation of nfc by google as discussed in this post before. I keep mine off so it renders some apps useless.

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