Hello, i have a problem to establish Zigbee Connection from EM24 to CCGX.
The documentation of zigbee is horrible...
is there something known about the LED Behaviour of the zigbees?
my rs485 zigbee status:
Active LED: blinking rapidly
TX/RX LED: NO ACTIVITY
my USB zigbee status:
Active LED : on
TX/RX LED: blinking (maybe 1hz)
maybe somebody has an idea whats going wrong?
Or Maybe additional informations about LED Behavior or Button Functionality of zigbee?
best regards
Michael
Dear Michael,
I have exactly the same issue with 2 pairs of ZigBees.
Two weeks before I purchased 1 pair and because I couldn't establish a connection, i ordered a second pair last week. Same problem:
RS485 Zigbee status (DRF2659C):
Active LED: blinking rapidly
TX/RX LED: NO ACTIVITY
USB Zigbee status (DRF2618A):
Active LED : on
TX/RX LED: blinking
I also have a 3rd pair, probably 1 year old. This is working without problems (DRF2619C, DRF2618A).
The 2 newer pairs (DRF2659C, DRF2618A) are marked with "Zigbee2nd" but on the old one it is just "Zigbee"
BR
Thomas
Thanks for reporting as well @IronTom16, I will pass along your report as well.
Hello Thomas,
thanks for your information. So im glad that im not alone with this :)
think there might be an issue with batch of the zigbee usb transmiter.
i opened a rma with my supplier now and keep you up to date here.
best regards
michael
Hi @Michael Schmidt, @IronTom16
We've found out the (possible) cause of connecting issues, and updated the manuals on this:
Please note that there is a new zigbee converter available now, that is -not- backwards compatible with the old converters.
If you have a non compatible set, please ask your supplier for a correct version.
'old' type:
ASS300400100 - Zigbee to RS485 converter partnumber: DRF2619C
ASS300400100 - Zigbee to USB converter partnumber: DRF2618A
'new' type:
ASS300420100 - Zigbee to RS485 converter partnumber: DRF2659C
ASS300420200 - Zigbee to USB converter partnumber: DRF2658C
Hello Daniel,
thanks a lot this lights the problem up.
I will contact my supplier to receive correct set.
After this i will post the result here.
best regards
Michael
After receiving a set of Zigbee "2nd" (maybe Generation) it was possible to connect them.
Was not easy out of the Box they was not pairing automatic. Needed to pres Function tripple or twice and long reset togeter. then pairing startet and was finished after maybe 10 sec.
STILL not Documented what the exact way is :)
Hi
I've tried 3 zigbee-usb with zigbee-rs485 and and one work straight out of the box.
I now have 2 zigbee-usb pairs that don't work!
symptom is the zigbee-usb first plugged into ccgx and just the power led lights no tx/rx flashing as the victron manual says it should!
The RS485 just has the active LED flashing.
Question which one of the pair is the master and should therefore initiate the pairing?
what do the buttons do?
Can you hard reset to a factory default that should work?
Hi @Michael Schmidt,
Is this the documentation procedure steps that you followed when first connecting the unit?
Hi Guy,
glad to hear from you that soon. Customer will be here at lunch and yesterday i received the zigbee. so im in little trouble now :)
yes i did the procedure as in the Manual.
but Led behavior of RS485 Zigbee as above.
Active LED: blinking rapidly
TX/RX LED: NO ACTIVITY
is there is possibility for total reset to repeat the procedure?
should the TX/RX led from rs485 zigbee blinking?
For a complete restart, I think some software required, I haven't done it before, so also looking into it now.
The manual for the Zigbee product from it's manufacturer is here - 10201-drf-zigbee-module-v52e.pdf
I have the units on my bench here and I cannot recreate your LED code combination of Blinking ACTIVE LED.
On the RS485 units; With only the DC power supply connected (and measured with a multimeter between 5-28V), disconnect the RS485 communications socket.
Press and hold the reset button.
Doing this on my unit (with the USB side disconnected) I get a solid Active LED and a 3 HZ TX/RX LED on the RS485 unit for ~60 seconds.
Still with the RS485 comms cable to the energy meter disconnected, if I connect the USB converter to the Cerbo GX.
I get the same Solid Active, and 3 hz TX/RX on both for 30 seconds.
Then Solid Active and 1 hz TX/RX on the RS485 converter.
If I then connect the RS485 to Energy meter comms cable.
The both the USB side and the RS485 side begins much more frequent blinking (intermittent 5-8 hz) and the Energy meter shows up on the Cerbo GX.
Hello Guy,
ok this set zigbee is dilivered to customer, but tomorrow i will recive additional set an try your instruction.
Thanks already a lot
Hello Guy,
checked now with second pair of zigbee USB and Zigbee RS485.
Doing this on my unit (with the USB side disconnected) I get a solid Active LED and a 3 HZ TX/RX LED on the RS485 unit for ~60 seconds.
I tryed the same (USB zigbee is disconnected) and RS 485 only powerd by 12V.
RESULT:
RS485 to Zigbe device its only
-blinking Active LED (approx 3hz)
-no TX/RX activity on LED (not on and not blinking)
Guy can you maybe try this with Zigbee devices of actual shipped batch?
i had this exactly same behavior on 2 different divices now!
best regards
Michael
Thanks for reporting back.
I can’t reproduce here, and will be waiting some time for a new replacement unit to check.
So will try to escalate this and see if we can get to the bottom of it (and improve the documentation at the same time).
Hello Guy,
do you already have some news for me?
best regards
Michael
I asked internally at Victron.
No one else has seen your issue, these things all worked out of the box when following the instructions, up and running in 10 minutes.
I was told to suggest you RMA with your supplier to see if they can reproduce the issue, and then go from there.
What was the solution to this in the end? Today I unpacked a new pair of zigbee devices (ASS300420100 and ASS300420200) and I cannot get them to connect.
I followed the victron procedure exactly. But when I plugged in the USB side to the Cerbo, all I got was a solid blue "Active" LED. The other LED stayed off.
I powered up the RS485 side, and just get a flashing active LED (I guess around 3-4hz)
No TX or RX on either device
This is how I am stuck whatever I try.
Powering them up and down doesn't seem to make a difference, and I have disconnected the RS485 device from the energy meter (EM24), it is still the same. The reset button seems to just interrupt the power, and then the devices come back on exactly as they were.
My Cerbo is running firmware 2.72
I have read the detailed zigbee documentation from the manufacturer posted above, but the download link for the configuration software in it doesn't work any more. Is it worth trying to chase this? I feel like I shouldn't have to go to this length to get a brand new pair working.
Is it possible that I have a pair of devices which have already been pared and need to be reset somehow?
ok but dont think this is necessary because none zigebee devices are around here.
do you maybe have documentation about led behavior?
this might be very helpful for debugging.
To add to what Guy already wrote: we're looking into this, and will update when we know more.
Hi Daniel, I have had a few weeks of trying to sort out this issue for a customer.
I have tried @Guy Stewart instructions above but have not had the same response with the LED's, (the power led did not go solid after reset). They seem to be paired though with the Tx light flashing about 1Hz RS485 to 1-5-8Hz USB. It can be proved to be connected by placing an object in between causes the Tx LED to stop flashing. (about 30m distance and some soft vegetation in between)
But I have had no luck getting the 112 Energy Meter to show up on the Cerbo GX. This is the main issue, but I'm not sure it is on the Cerbo side or the Zigbee side.
I have updated the Cerbo to the latest firmware 2.7 and both units are the new versions of the Zigbee's and rebooted the Cerbo numerous times.
What is the latest information on this issue?
What is the LED light significance?
Thanks
Hi there, I am recently playing with usb-zigbee(2658c) and 485-zigbee(2659c) module to work with victron venus OS and ET340 and no success that connection appears on venus. I have tried usb-zigbee connected to PC and use DTK configuration software, that works well, I was able to change usb-zigbee to coordinator and than I got solid activity led. After 3x push function key on 485 I get it both connected and both usb coordinator and 485 as router was visible on DTK software, with possibility to adjust any parameters described in DTK manuals. But I do not have any responce from venus, except I can see usb by lsusb in terminal, but no communication? What should be main parameters of these two modules to be recognized by venus ?
