question

willowfarm avatar image

Can’t connect to remote console

Hi all

For a few days now I cannot connect to the remote console either through Victron connect app or VRM.

Any advice please? As I cannot monitor battery levels which are critical this time of year.

Thanks

gxremote console
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5 Answers
Daniël Boekel (Victron Energy Staff) avatar image

Hi @willowfarm and @valos

What does the VRM site say about the last connection? ('last updated')

about wifi acces:

https://www.victronenergy.com/live/venus-gx:start#small_button_located_to_the_right_of_the_green_14-terminal_connector_block

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We don’t have separate GX, it’s in the multiplus.... I don’t think we have a button to press?

It says last updated 4 days ago

Then your GX device doesn't have a working internet connection, or the GX device is not working.

can you reach it on your local network?

the MultiplusII GX has a 'reset' button that should have this function. try it.

willowfarm avatar image willowfarm Daniël Boekel (Victron Energy Staff) ♦♦ ·

The reset button worked thank you !

valos avatar image

It is working again here. I didn't do anything to fix it though.

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valos avatar image

It says:

Last updated a few seconds ago, status OK


When I try to open the console from VRM I see this error message:




1578863689081.png (8.5 KiB)
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What do you see in "device list"?

remote.jpg (48.9 KiB)

What tip does it bring up when you click "learn more"?

When I click learn more:

That's pretty funny (I didn't know that would happen) :).

Any clues after you have read 5.6?

I clicked ‘reset’ button on the multiplus and I have connection back! Thank you for your help

willowfarm avatar image

Thanks. I can’t even see the ‘Venus’ on my WiFi list anymore?

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valos avatar image

Same here, I have a Venus GX device and can't access its remote console since 11-Jan-2020.

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Thanks. I can’t even see the ‘Venus’ on my WiFi list anymore?