VRM dashboard not displaying realtime data

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beattiemark asked Mar 24, '24

VRM dashboard not displaying realtime data

For the last week no realtime data is showing on the main page of the VRM Portal. It seems to be a refresh problem. If I logout of VRM and log back in, the data has been updated, but will not show "realtime" It always says last updated a second ago, or 3 minutes ago, or 4 hours ago, etc etc, it wont display realtime.

However on the remote console, I can see the realtime data. All other functions of VRM are working, so that tells me the Internet connection is OK. The WiFi connection status in VRM/Remote Console all looks good, with a 73% signal strength.

I have reset the WiFi several times and connected via cable to the ethernet Lan, makes no difference. Since all other functions of VRM work I dont see this as an Internet Connection problem. If seems that VRM Dashboard is not updating once signed in to VRM.

VRM

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Modifications Space

Node Red Space

Answer 1 · 2024-03-24T10:19:05Z

tighernan answered · Mar 24 at 10:19 AM

Hi. From time to time my setup does the exact same thing. What resolves it for me is to unplug the power supply to the cerbo for a few seconds, once the cerbo starts up, all is back to normal.

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beattiemark commented · Mar 26 at 10:02 AM

Thanks for your suggestion. Has made no difference, still acting the same way. Will not deliver "realtime". I have raised a support request on Victron, see what that does ?

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Answer 2 · 2024-03-26T10:03:12Z

beattiemark answered · Mar 26 at 10:03 AM

I have raised a support request on Victron, see what that does ?

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Answer 3 · 2024-03-26T11:35:02Z

Guy Stewart (Victron Community Manager) answered · Mar 26 at 11:35 AM

Hi @beattiemark,

Thanks for the report, I've passed it on to the VRM team to investigate

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Guy Stewart (Victron Community Manager) ♦♦ commented · Mar 26 at 10:17 PM

Hi @beattiemark

Could you please enable remote support on the GX device for these systems?

It’s in the general settings menu.

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beattiemark Guy Stewart (Victron Community Manager) ♦♦ commented · Mar 27 at 07:18 AM

Hi Guy, all enabled, sorry about that. Mark.

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beattiemark Guy Stewart (Victron Community Manager) ♦♦ commented · Apr 01 at 11:08 AM

Hi Guy, problem persists, just wondering if any progress has been made towards a resolution ? Thanks.

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Answer 4 · 2024-04-01T14:30:59Z

beattiemark answered · Apr 01 at 02:30 PM

I disconnected the batteries and the MPPT's from the Multiplus-II and when all reconnected the VRM now goes into "Realtime".

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Answer 5 · 2024-04-02T04:12:01Z

Guy Stewart (Victron Community Manager) answered · Apr 02 at 04:12 AM

Hi @beattiemark,

The VRM and GX team are indeed working on this issue that caused your sites realtime data to stop working. As you've discovered, a full shutdown of the system (with enough time for any network addresses to reset on a router) is a temporary work around to get things going again.

The issue may occur again, or it may not. The engineers will continue to work on it and most likely a fix will be included in a future firmware update to the GX device.

If any other users experience the issue, please let me know while it is still current and (in)active, and remote support is enabled, so the engineers can confirm the hypothesis.

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kevgermany ♦♦ commented · Apr 02 at 08:22 AM

@Guy Stewart (Victron Community Manager)

Not sure if this helps or not.

For the past few weeks I've been seeing the %%... message (that was fixed some time ago) intermittently on startup, but it clears in a few seconds. Then the realtime indicator comes up after a few more seconds. But the real time data feeds take more time to arrive, sometimes 10-15 seconds. I've been putting it down to the bad internet where my boat is, but...

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Guy Stewart (Victron Community Manager) ♦♦ kevgermany ♦♦ commented · Apr 03 at 02:44 AM

Hi Kev,

Those placeholders aren't related to the other issue. Not ideal, but I don't think a big enough problem to escalate just yet.

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