Venus OS: Cannot Update CCGX Error #42 (Hardware problem)

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michael-adamanter asked Aug 19, '19

Venus OS: Cannot Update CCGX Error #42 (Hardware problem)

Hi all,

my CCGX actually runs firmware 2.18. Now I want to update to the newest version via Internet but I am getting always the following Error and loud Beeps after the updating process has finished: "Hardware problem detected #42; Alarm; Storage is corrupt on this device."

It looks like that the CCGX is running fine after the update, but I cannot reset this error. The only solution for me is to use my backup firmware and downgrade to my previous Version 2.18.

I suggest, I cannot update because at least one of my Linux partition of the CCGX is faulty.

Is there a way to fully reset the CCGX or to format all of the CCGX partitions?

Best regardes

Venus OS

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cliffgerber commented · Aug 29, 2019 at 04:14 AM

My system started beeping loud with the same Notification, “Hardware problem detected #42.” I went into settings and reboot the system, then went to the Multiplus to turn it on, but it wouldn’t,turn “on.” It would turn “Charging only” on. After that the “On” selection would stay on.

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Answer 1 · 2019-08-29T06:02:40Z

Guy Stewart (Victron Community Manager) answered · Aug 29, 2019 at 06:02 AM

Hello @Michael Adamanter,

Error #42 means the unit needs to be replaced. v2.18 doesnt recognise the problem, but it will still be there; just unseen.

This error means the GX device will not remember, or not always remember, any settings you make.

Best thing to do is contact your dealer for RMA

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Answer 2 · 2023-08-31T21:28:38Z

mosar-coelho answered · Aug 31, 2023 at 09:28 PM

Good morning Please. I have a friend who installed a system with the same Error#42 messages.It also no longer reads the battery charge, which is always at zero...

I would also like to ask if it is normal for the first inverter to have a steady green light and the other two following inverters to have a blinking green light.
What can I do?

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

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