question

Hello,

I have a problem with a Venus GX device. The Remote Console and VRM features are painfully slow on this device. I have checked D-bus round trip, and it is increadibly high, it never goes below 300ms, and reaches 3000-4000ms every day when the MPPTs are working. I have checked the cabling, every communication line seems to be fine, lugs are crimped well and screws are torqued down correctly. What could cause such an issue? Did anybody experience similar problem, how can I resolve this?
In the system we have 2 VE.can MPPTs, 2 Multiplus II in parallel and 1 VE.direct BMV, so I don't think that the system is too complex for a Venus GX. Modbus TCP, MQTT services are disabled, normal OS is installed not large OS.

I checked Dbus round trip time for a long period, and it was quite normal before 22nd of July 2023, but after that it is constantly high. There was no firmware update at that time, and now after I updated the Venus OS from v2.94 to v3.11 the issue doesn't changed.

I have checked VRM diagnostics, and all values seemed to be okay, except the "Boot type" reporting "watchdog-EMAXLOAD (load average too high)", see table down below.

I could use any help in this topic as I never saw something similar. Nevertheless, the system still runs fine, but working with it (changing setup, check data and operation) is painful and VRM operations usually ends with an error because of no response or timeout from the Venus.