question

richardlpaul avatar image
richardlpaul asked

Can’t connect on Bluetooth

VictronConnect_report.logMy smart shunt was working fine. It would appear in the app. I could click on it and see the details on my battery condition. Then all of the sudden it stopped work. Still shows up at the top menu but when I click on it I get a process bar then an error message.

Bluetooth
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1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi @RichardlPaul

From the Service report is looks like you removed the SmartShunt in the iOS bluetooth menu. So it should show a pincode popup when it reaches 80%. Here you should fill in the pincode that you set (so not "000000").

Please also see our troubleshooting guide: https://ve3.nl/VictronConnect_Troubleshooting

Kind regards,

Thiemo van Engelen

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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.