question

Alexis Kalogerakis avatar image

3 phase Quattro 48/10000 problem with dedicated ignore AC

Hello, we have a 3 phase system with Quattro 48/10000.
We have program the inverters with virtual switch, dedicated ignore AC input.

The load parameters set to each inverter are: do not ignore AC input when the loads are higher than 7000W for 5 seconds.
This parameter works only for L1. When the loads are higher than 7000W on L2 or L3 the system does not switch to AC input.

Please advise as soon as possible!

Kind regards.

3 phase
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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hello @Alexis Kalogerakis,

Can you please confirm that the firmware for the units is current and that the assistant has been loaded separately onto each of the Quattros?

It sounds like it was only loaded into the first one.

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I also have a VS problem in a new 3phase installation. The IGNORE AC parameters set for the VS is totally ignored! Any thoughts Guy?