question

mg21 avatar image
mg21 asked

EM24 RS485, strange serial number

I have a new EM24 Rs485 with Victron usb adapter connected to a laptop. Running UCS7 detects the device on serial port, baud 9600, addr. 1, etc.

But UCS7 reports a very strange serial number, something like “ÿÿÿÿ”.

em24-snip.png

sticker on the side says it’s and EM24-DIN.AV9.3.X.IS.X.29 from 2022, Sn:BW311008xxxxx

Am I doing something wrong or is something wrong with the device?

Any comment is appreciated.

BR, mg21

em24
em24-snip.png (55.1 KiB)
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4 Answers
jetlag avatar image
jetlag answered ·

Don't remember what my EM24 showed there as Serial Number, but did you try some measurements? That was more interessting for me. I attached some heater with a known wattage and checked what the EM24 is showing.

And finally just try to connect it to your Cerbo / RasPi with Venus OS. If it is recognized there correctly, I would not be concerned about this serial number.

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mg21 avatar image
mg21 answered ·

@jetlag Thanks for your answer. First measurements look ok, at least voltage of all three phases are reported. Connecting to VenusOS gives an error during init phase of dbus-cgwacs, as serial number is used to publish at the dbus interface and "ÿÿÿÿ" is not allowed.

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jetlag avatar image
jetlag answered ·

Ok, - is it a new EM24 and do you have warranty?

Maybe a SW Update would help (if there is a new version), but I never did this.

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mg21 avatar image
mg21 answered ·

Yes, it's brand new and unused EM24.

I will contact the distributor about the warranty?

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Related Resources

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Energy Meter Manual EM24 RS485