GX Touch 50 "shaking" image, touchscreen not usable

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Jeremy Albrecht asked Oct 10, '22

GX Touch 50 "shaking" image, touchscreen not usable

Seemingly at random the image on my GX Touch 50 will start shaking side to side, acting sort of as if someone had afinger randomly swiping on it. Attempts to use the menu during this are unsuccessful as it bounces right back to the overview pages. Connecting to it remotely gives the same activity.

The only way I've found to recover from this is to pull the power for the GX Touch 50, which stops the shaking, and then pull the HDMI cable, which restores control.

My Touch 50 is usually connected via an HDMI extension cable, but it does this even if I remove the cable and connect the GX Touch 50 and the Cerbo GX directly.

Any thoughts?

cerbo gx touchscreen

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Answer 1 · 2022-10-10T22:25:34Z

Kevin Windrem answered · Oct 10, 2022 at 10:25 PM

The fact that the remote image moves also suggests a defective touch surface on the Touch 50. Needs to be replaced.

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Jeremy Albrecht commented · Oct 12, 2022 at 08:42 PM

I was afraid of that. At least it's still in warranty.

Thanks.

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