question

gert-grove avatar image
gert-grove asked

Multiplus-ii GX fault (Mains disconnected)

When we have load shedding the inverter kicks in automatically. When the power comes on again the inverter gives a fault and says AC Disconnected. if you switch the inverter off and back on the inverter works again.

fault
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kevgermany avatar image kevgermany ♦♦ commented ·
Is this configured as UPS?
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1 Answer
nickdb avatar image
nickdb answered ·

Going to need a little more info.

On VRM or the GX notifications, what specific alarms does it report?

Share screenshots of the inverter config pages from veconfigure.

Is this a new installation and was it installed professionally?

Are there solar chargers and is it running as an ESS?

Did it ever work fine previously?


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Related Resources

Faults with Victron equipment are best discussed directly with your dealer - this can be formalised with this support request form.