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henriette asked

Phoenix Inverter Smart 24/2000 low battery voltage alarm

My app shows battery status "closed", while the inverter status is "inverting", obviously, I have no power. The inverter restarted several times, but the battery status remains "closed" and cannot be modified in the app. I am very new to this, so I have checked all documentation that I was able to find, but I have found no information/troubleshooting for "closed" battery status. Checked the Demo product in the app as well, that shows battery status "open", how it is supposed to be.

battery charging
2 |3000

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