question

trail avatar image
trail asked

flashing lights on charger after failed firmware update

Just installed a Blue Smart IP67 120v. 24/8 on my boat. Charger was working fine...until I downloaded the app, and then did the software update as directed. The update failed at approx 92%...3 separate times. Now, the green and yellow lights are flashing, alternately, very quickly. The charger is now unplugged, and after a while the flashing has stopped. What is my next step?

Thanks.

firmware update
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi @Trail

Can you please try the following:
- Update the charger while only connected to AC and not connected to the battery
- Update the charger using a different phone

When this does not work and it still show this same behavior, can you please create a service report after trying to update the charger and paste that here in an answer or comment? The procedure for a service report is described here: https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report

Kind regards,

Thiemo van Engelen

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.