question

joe-d avatar image
joe-d asked

VRM "Firmware Update" gets stuck with "No VE.Direct ping reply" and then fails in 2.90 beta

In VRM, Device List, when i select "Firmware Update" is starts off normally but in the middle of the scan, it seems to get stuck with the message:

Status: No VE.Direct ping reply.

And then after sometime VRM states the following:

The site's two-way communication service stopped responding. Please verify the internet connection and/or try again
Error: 1303


Firmware update use to work but stopped after I successfully updated my Multiplus firmware. Multiplus is directly connected to a Venus GX via the VE.BUS RJ45 Ethernet cable. Also connected to the Venus GX is a solar charger and BMV-712 via VE.Direct 1 and 2. VRM works normally and 2-way communication is enabled, the Multiplus also works fine and I can even do a "remote VEConfigure" via VRM. I have the following Multiplus



Product
MultiPlus 12/3000/120-50 120V

Firmware version 496

Any ideas?

Joe

VRMfirmware update
4 comments
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What OS version are you running on your gx? I just reported this same issue with 2.90 ~8
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joe-d avatar image joe-d Justin Tierney ·
yes, same version as you 2.90 ~8 (beta)
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I went back to 2.85 and it works now...
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Yup, same here.
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3 Answers
hrehm avatar image
hrehm answered ·

Same here...

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pau1phi11ips avatar image
pau1phi11ips answered ·

Same on 2.90 ~8

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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi, this is solved in v2.90~10; already available as a release candidate. Thanks for reporting.

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