We have Cerbo GX connected over Wifi to internet. There is no problem connecting to remote console, so two-way communication works. however Cerbo has problem to contact vrm portal. it gives 153 error.
Whenever we reboot the device it reconnects again with the vrm portal, but after a few minutes it gives again the 153 error.
where to look for solution ?
In the troubleshooting section for connections it says this: -
Error #153 Connection problem, and then specifically an SSL related issue, such as in below screenshot: check the date and time setting of the Gx Device, and also the time zone. And check that your router router is not showing a special disclaimer, login or acceptance page, like often seen in airports, hotels and other public wifi.
|
There are a few posts like this one, that may have some other ideas. You can use the search bar type in #153
Are you only connected to one access point? Or are you mobile.
There seems to be two main causes. Either the tine on the GX is incorrect. Or there is some kind of conflict on the router you are trying to connect to.
I am having this issue and it’s random and frustrating! I thought it was internet related. But now I have better internet (on it now). It will sometimes log in and be fine but then will stop for no apparent reasons and the WiFi is showing connection. I’m v 3.0 (2.83 and 2.87 also did this). For clarification I’m having the same problem 153 error specifically no 3 temporary failure in name resolution. Appreciate the feedback (the system used to be 100% fine for whatever it’s worth)
You can set reboot on no contact then the error can clear itself. Possibly since you say it is intermittent.
You can disable https and see if that helps.
As it turns out it was likely a weak internet connection. I changed providers and my connection is stable and good. I did add a WiFi dongle to help with onboard connectivity to cerbo as well
can anyone help here with updates? i come from an intermitent error after upgrading to 3.32 then downgraded to 3.31 then to 2.94 then to 3.22 supposedly stable and my problem persists and now this error #153. this is a dead end road/?
It is a routing problem so more likely a network issue not a GX issue. What is the follow on error message it helps narrow down what the issue is. Have you tried any of the troubleshooting steps in the manual?
I totally disagree!! I enter router management and all my other devices, phones, tablets, smart tvs are all connected and resolving perfectly, my gx device shows up as an “einstein” device and and assigned ip address, the gx device disconnects after few shorts minutes rhat dows not let me further investigate , i am caught up in an endless loop i guess victron just needs me to buy a new cerbo gx right?!! Would they be happy with my money ? 
There has been good advice, try with a lan cable as a test, don’t have both connected at the same time.
You can try connecting to a different hotspot, phone as a test.
If all else fails, the manual has a factory reset procedure which often helps with some of the unusual problems that appear.
