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andersskogen avatar image
andersskogen asked

Invalid VRM portal ID

Hi!

I am trying to add a new device using the VRM portal ID. I have a good picture of the ID from the label on the GX device and am sure I inserted the right number. I have added about 25 systems on my user without seeing this problem. However, for this device, I get this error message suggesting the ID is wrong. Is there anything I can do beyond going on-site (this is a remote location) and logging in on the device?vrm-error.jpg

VRM
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1 Answer
edwin-1 avatar image
edwin-1 answered ·

If You have color control gx device, go to the settings , vrm portal , and try with the vrm portal id to add installations.

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