question

offthegrid avatar image
offthegrid asked

Unable to connect to Cerbo GX in anyway

Hi Everyone,

I have a Cerbo GX and it has been working fine with the Venus OS Large running on it for months. Now all of a sudden the Wifi access point is continuously flashing red. I can no longer connect to the unit by LAN or by the VRM portal. I tried re-adding the device back into the VRM but I am presented with the portal ID can not be found. When I tried to connect to the device in the browser with the local IP address I am presented with a message "Failed to connect. Make sure to enable Remote
Console for LAN, and reboot the device.". Has anyone experienced these issues and can anyone suggest a fix?


Thanks in advance.

cerbo gx
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Stefanie (Victron Energy Staff) avatar image Stefanie (Victron Energy Staff) ♦♦ commented ·

Can you still access the Cerbo via Bluetooth?
If yes, you could try to change network settings so that it connects to a different router (or mobile hotspot). If successful, you should be able to connect to the remote console to change settings as required.

If not, then I think it is best to get a replacement from your dealer where you purchased the device.
There is no reset button. Re-flashing requires expert knowledge and additional hardware. So that's not recommended.

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Alexandra avatar image
Alexandra answered ·

@Offthegrid

It may be best to flash it to defaults again.

Sometimes they are recoverable. Sometimes not.

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offthegrid avatar image offthegrid commented ·
Hi Alexandra,


How can I flash the unit if I can't access the unit is the hard reset button comb on the device?

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Alexandra avatar image Alexandra ♦ offthegrid commented ·

You can try insert the card after disconnecting power. Then connect power so it will boot up.

Or insert the card. Wait a few seconds. Cut the power and then reconnect to power. It's a touch one to do especially if you dont have a screen. Have you tried connecting an hdmi screen to see what is happening?

Another thing that came to mind is connect it to lan. And see whats happening.


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offthegrid avatar image offthegrid Alexandra ♦ commented ·
I will try that thanks. When I connect it to a LAN environment I can see the router assigning an IP address to the device so it is able to communicate back to the VRM portal. But still unable to register the device. I will try to connect via HDMI


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