question

doka avatar image

Orion TR Smart - No Output/Not Charging

I have been fighting with this Orion TR Smart for a while now (basically since i purchased it) as it has never kept the auxiliary battery charged since it was purchased and finally pulled it all out to check what's going on.

What I have found is that no matter what the app says (Bulk Charge, Float Charge or even if in Power Supply Mode), it never outputs more than around 1.7-2.1v. LED's are normal and correspond to charge modes.

  • Checked input voltage at Cable - 14.14v
  • Checked input voltage at Orion - 14.14v
  • Checked output without Battery plugged in (Charger Mode) : 1.7-2.1v
  • Checked output with Battery Plugged in (Charger Mode) : 12.1V (battery voltage, not charging)
  • Checked output without Battery plugged in (Power Supply Mode) : 1.7-2.1v
  • Checked output with Battery Plugged in (Power Supply Mode) : 12.1V (battery voltage, not charging)
  • Vehicle running for 20+ minutes. Still 0 output
  • Tried various battery/shutdown settings - same result

Anyone got any suggestions?

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battery chargingorion-tr smartvoltage
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2 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Sounds/looks like a defective unit to me.
Contact your local Victron dealer/the seller from whom you bought it to get a replacement.

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doka avatar image
doka answered ·

That's what i figured.

Unfortunately, it was purchased via ebay and the dealer/seller is no longer trading thanks to the pandemic. I have emailed Victron direct to see if they can help, but I get the impression judging from their response that they are taking the position of 'Not our problem, go see your dealer'

So rock and a hard place with an expensive paperweight at the moment. I do have a Redarc I can replace it with (which in the long term is looking like the best and most reliable option), but that requires re-wiring back to the charger to account for the Redarc being a significantly higher Amp charger.

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