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EasySolar II GX Display Keeps Reseting when the System is Connected to Grid

My EasySolar II GX keeps reseting as shown on the display when connected to grid and charging the batteries. It doesn't disconnect the power from the AC output, but the screen shows that the system is restarting.
This only happens when the system is charging from grid and not when charging from PV.
Any ideas please one what might be causing this please?

EasySolar All-in-One
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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi Was, please contact your dealer for this one. Its a known issue (hardware) for which there is a solution.

My apologies for the trouble.

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Was avatar image Was commented ·
any update please ?
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Hi @mvader (Victron Energy),
thanks for the response, is there a way i can fix this myself, like steps i can follow?

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@mvader (Victron Energy) the problem is that i shipped my unit from abroad, so sending it back to the seller for repair would be expensive and time consuming. Any thoughts for an alternative solution to get it fixed ?

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