question

exmoso avatar image
exmoso asked

GX TOUCH 70 dead zone?

Just hooked up a new GX TOUCH 70 and only about 3/4 of the display is touch sensitive. For example you can't click the pages button or the back button. However, you can select the menu button and scroll as long as you scroll on the right 75% of the screen.


Any ideas?

cerbo gxtouchscreen
2 comments
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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·
Did you try a restart of the Cerbo?
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exmoso avatar image exmoso Matthias Lange - DE ♦ commented ·
Yes, soft reboot and hard reboot. No luck.
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4 Answers
Paul B avatar image
Paul B answered ·

I think you may have to take it back and get it check /replaced


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exmoso avatar image exmoso commented ·
I believe you are right. I was hopeful it was just a software issue. Thanks
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dreamfish86 avatar image dreamfish86 exmoso commented ·
Hello,

I have a similar issue with Touch GX70. Have you tried with another display? Did it solve your problem?

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @Random Acts of Frank,

I don't know the details, but I do know that this was a known issue and the solution is replacement.

It should not occur again with the replacement (unless it potentially comes from the same old stock), so make sure it's a newly delivered unit.

It wasn't all units, so there is no need to act unless experiencing the issue.

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zippospolly avatar image
zippospolly answered ·

@EXMOSO


I just have the same fault. It works with the Touch50, but the Touch70 has also the ´dead zone´ in the upper left zone.

Did you fnd a solution for this problem ? Any results ?

Did you send the touch 70 back to your dealer ?

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exmoso avatar image exmoso commented ·
I sent it back and have not received a replacement.
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zippospolly avatar image zippospolly exmoso commented ·

Thx. I will send It back tomorrow . Hope the dealer will find a solution

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kevgermany avatar image kevgermany ♦♦ exmoso commented ·
Please check with your dealer, this should have been resolved.
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brruprec avatar image brruprec commented ·
Same issue here, had a Touch 50 that worked great, then upgraded to the 70. Top left has a dead zone and can‘t use the back button in menu. Tried the various suggestions of unplugging, plugging back in, rebooting Cerbo and upgrading firmware from 2.84 to 2.85 to 2.90~3 Latest Release Candidate all without success. Contacted seller for return.
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Paul B avatar image Paul B brruprec commented ·
Please return it to were you purchased it from for checking and replacement
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random-acts-of-frank avatar image
random-acts-of-frank answered ·

I am having the same issue also - has anyone had the replacement screen work? It almost sounds like this could be a software bug (or a bad batch of screens went out!)


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