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calledto-journey avatar image
calledto-journey asked

Multiplus II 2x120v will not power assist from generator

I've been using a Multiplus II 2x120v inverter/charger for over a year but have encountered a problem. When powering the Multiplus from a 120v inverter generator and programming the Multiplus to not draw more than 15 amps (at 120v) from the 'grid', the Multiplus will charge the 3 Battleborn GC3 batteries it's connected to just fine UNTIL I start a sizable load, like 15k BTU heat pump with a 'soft start'. The Multiplus then produces a 'L1 overload' code, which it never has before, begins inverting to power the load, and completely stops taking any power from the generator. The Power Assist feature is on but apparently isn't working properly. I've run the heat pump successfully this way before, but the temps outside have been around 100 F, and the Multiplus has been very warm but hasn't produced any temperature notifications.

I've tried the following already:

(1) reducing the max charging amps to 20 (only 240 watts),

(2) turning off the charging feature completely so that power from the generator would 'pass thru'

(3) turning off the Multiplus for at least 10 seconds before turning it back on.

In all instances, once I start my heat pump or air conditioner, the Multiplus produces the 'L1 overload' code, begins inverting to power the load, and stops taking any power from the generator. I've used the generator in this way to indirectly power the heat pump and avoid draining the batteries. But it seems that the 'Power Assist' feature just isn't working now.

Any ideas on how to fix this? Thanks in advance!

Multiplus-IIGeneratorpowerassist
2 comments
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klim8skeptic avatar image klim8skeptic ♦ commented ·

@CalledTo Journey What is the running current of the air con?

Genset continuous Va rating?

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calledto-journey avatar image calledto-journey klim8skeptic ♦ commented ·

The running current of the heat pump is 10.5 amps (and has a 'soft start', so it doesn't have a big spike in the current when the compressor starts), and that of the air conditioner is 12 amps.

The inverter generator's continuous output rating is 15 amps, which is what I've set as the maximum grid input on the Multiplus. I also tried reducing this to 13 amps.

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1 Answer
Justin Cook avatar image
Justin Cook answered ·

I suspect that the surge in current draw from the heat pump/air conditioner is causing the generator's output voltage to -momentarily or otherwise- drop below the MultiPlus' acceptance range, causing it to kick over into inverting.

Have you read the "MultiPlus Generator FAQ" and followed the suggestions therein? Specifically the bit about disabling UPS function and enabling Weak AC? It's a little dated, since it's still referencing VEConfigure which is no longer needed, you can access both those settings through VictronConnect (via a wired connection through an MK3 of course) but the suggestions and explanations of the issues still hold true: https://www.victronenergy.com/live/multiplus_faq

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