question

Adam Sherman avatar image
Adam Sherman asked

VRM Service Status

My GX device has been unable to contact VRM since 2023-03-20 07:08:31 UTC. Is there a status page or other way to know if there is a service problem?

GX says: #152 Connection timeout

The log shows a timeout connecting to ccgxlogging.victronenergy.com.

I have remote access to the site and everything appears normal. The network responds, the GX device can be accessed and responds normally. I rebooted it to be sure.


VRM
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2 Answers
Adam Sherman avatar image
Adam Sherman answered ·

This cleared up at 2023-03-20 13:55:44 UTC.

Did anyone else notice this gap?

I'm very pleased to see that all data was recorded and uploaded when the connection was restored!

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johnone avatar image johnone commented ·
Accessed the VRM a number of times this morning (GMT) and had no problems - all working normally for me.
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Horea Hopartean avatar image
Horea Hopartean answered ·

I have the same issue since yesterday evening. WiFi connection is ok, I can Remote Console, no problem, but I have #152 Connection timeout

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