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IP22 Blue Smart Charger: How hot should the case be in a 20 C ambient environment?

I installed two IP22 Blue Smart Chargers.

The case is VERY hot even when running at 50% charge current (15 amps setting with 30 amp charger) and HOTTER when running at full output (30 amps). At full output (30 amps), I don't hear a fan or feel any airflow. The case is alarmingly hot. Too hot to touch.

Are both units defective? Do I need to add an external fan and epoxy some heatsinks to the case?

Other reports are here in this unanswered question: https://community.victronenergy.com/questions/53304/very-hot-battery-charger.html?childToView=99281#comment-99281

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