I apologize in advance if this question has been answered. I have a Cerbo GX and I can connect locally via victron connect in in the local view I can check the network and verify I'm also connected to the network (ID: Venus.....). But when I try to connect to VRM and create an installation (I currently don't have any other installations) I select the Cerbo GX and enter the VRM ID.and a shaded red box pops up and reads "The installation with the specified VRM portal IF or IMEI could not be found."
I'm seriously pulling my hair out trying to figure this out. The Manual keeps running me in circles. Does anyone have any insight?