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Battery protect : only 1.7V on output

I installed a BP 100 with 2 LiFePo4 batteries in 24V. I programmed the BP 6A. When I put back the remote connector, the screen flips between number 3 and 4. I mesured 26V on the IN and 1.7V on the OUT. Same situation with load connected or not.

Battery Protect
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