question

jan-boskemper avatar image

Cerbo GX WiFi/Bluetooth connection not working

A couple of month ago I installed a Cerbo GX to monitor my Multiplus 24/3000/70.

Everything worked fine. I setup the system using WiFi with a 4G router.

I now added a MPPT 150/35 and a Smart Shunt to the system.

During the installation I switched the whole system off (220V and 24V)

MPTT and Smart Shunt are connected via VE-Direct cables.

After switching on the Colour Control unit showed the MPTT and started using the Smart Shunt for Battery monitoring.

However the WiFi connection does not work any more.

In the setup menu of WiFi I switch the "Create Access Point"on.

The entry "WiFi"netwerken shows "Geen WiFi adapter aangesloten. The Wifi router is up and running.

I tried to connect to the Cerbo GX via Bluetooth, but also that connection fails.

In the Cerbo GX setup menu Bluetooth is "On

The WiFi light on the Cerbo Gx unit is blinking, the Bluetooth light is "Off"

Switching on/off or removing power from the Cerbo GX does not help.

Cerbo GX software version: v2.63

Any suggestions how to get this working?

Thanks in advance

Jan Boskemper

cerbo gx
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3 Answers
gladadansken avatar image
gladadansken answered ·

In your first post you write Colour Control, do you have both a Cerbo and a CC connected to your system?


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jan-boskemper avatar image
jan-boskemper answered ·

Reboot on previous software version not making any changes.

Issue stays the same

Pressing the WiFi reset button restarts the Cerbo GX, but no changes in the WiFi settings.

WiFi light on unit itself flashing Green. Bluetooth light stays off.

Tried to find Cerbo GX Wifi network venus-HQ2033K2W5N-3fd. It does not appear in my list

Any more suggestions?

Thanks in advance

Jan Boskemper

3 comments
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Contact the seller.

Hi Jan ! It should appear as "einstein". Try connecting using the App Connect on your mobile, and from it rebuild manually the configuration. It may have some data corrupted, and try again.

Michel,

The Cerbo GX doesnot appear in the device list of Victron Connect..

For some reason the Bluetooth in te Cerbo GX does not switch while this in the menu enabled. (blue led on the device is off)

regards

Jan Boskemper

seb71 avatar image
seb71 answered ·

Try to boot with the previous firmware.


Also try the WiFi reset button.

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