ccgx not connecting to the vrm

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hananmcgrory asked Dec 22, '20

ccgx not connecting to the vrm

we did an admin change on the unit through my supply chain.

as the unit had been used in another installation

now after admin change and a reboot the unit cannot be seen by the vrm

i get a red message on my computer saying the portal id is not recognized when i try to set it up for the client

ethernet is connected . but on the unit it is saying vrm is not connected

vrm portal id is 7c386655dd68

any thoughts on what i try next.

Thanks

Hanan

VRM CCGX Color Control

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Modifications Space

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Answer 1 · 2020-12-22T07:31:31Z

Guy Stewart (Victron Community Manager) answered · Dec 22, 2020 at 07:31 AM

Hi @HananMcGrory,

The first place to check is this VRM Online Portal menu on the GX itself - it should give some indication of what the specific issue is; most likely - no internet connection.

What does the ethernet screen display?

vrm.jpg (89.4 KiB)

cleanshot-2020-12-22-at-183151.jpg (85.5 KiB)

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

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