we did an admin change on the unit through my supply chain.
as the unit had been used in another installation
now after admin change and a reboot the unit cannot be seen by the vrm
i get a red message on my computer saying the portal id is not recognized when i try to set it up for the client
ethernet is connected . but on the unit it is saying vrm is not connected
vrm portal id is 7c386655dd68
any thoughts on what i try next.