question

hananmcgrory avatar image

ccgx not connecting to the vrm

we did an admin change on the unit through my supply chain.

as the unit had been used in another installation

now after admin change and a reboot the unit cannot be seen by the vrm

i get a red message on my computer saying the portal id is not recognized when i try to set it up for the client

ethernet is connected . but on the unit it is saying vrm is not connected

vrm portal id is 7c386655dd68


any thoughts on what i try next.

Thanks


Hanan

CCGX Color Controlvrm portal
2 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @HananMcGrory,

The first place to check is this VRM Online Portal menu on the GX itself - it should give some indication of what the specific issue is; most likely - no internet connection.

vrm.jpg



What does the ethernet screen display?

cleanshot-2020-12-22-at-183151.jpg


2 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.